Zendesk vs Intercom: Which Solution to Choose in 2023?

You have to integrate either with the direct API or find something, maybe within Zapier or something else, that can help you do that. You can probably find ten, twenty, thirty options that will all do very similar things. We’re the Employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. You can try any plan free for 15 days and get the look and feel of the tool before making any commitments. Considering its affordable pricing, ProProfs can be a great option for small to medium-scale businesses.

When it comes to ease-of-use, Zendesk undeniably takes the lead over Intercom. Zendesk’s intuitive design caters to beginners and non-technical users, offering a seamless experience right from the start. For instance, when you need to access specific features or information, Zendesk’s organized interface ensures that everything is easily locatable, reducing search time and user frustration. For instance, Intercom can guide a new software user through each feature step by step, providing context and assistance along the way.

Zendesk Chat vs Intercom – Integration Capabilities

Zendesk is another popular customer service, support, and sales platform that enables clients to connect and engage with their customers in seconds. Just like Intercom, Zendesk can also integrate with multiple messaging platforms and ensure that your business never misses out on a support opportunity. Both tools also allow you to connect your email account and manage it from within the application to track open and click-through rates. In addition, Zendesk and Intercom feature advanced sales reporting and analytics that make it easy for sales teams to understand their prospects and customers more deeply. Zendesk and Intercom also both offer analytics and reporting capabilities that allow businesses to analyze and monitor customer agents’ productivity.

Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make. Zendesk offers a basic plan that is affordable and will suit my needs. However, I do recommend Intercom for eCommerce stores that may need to integrate the features with their store.

Zendesk vs Intercom for customer support

It’s beautifully crafted and thought through, and their custom-made illustrations are just next level stuff. You can see their attention to detail in everything — from their tools to their website. The cheapest (aka Essential) ‘All of Intercom’ package will cost you $136 per month, but if you only need their essential chat tools only, you can get them for $49 per month.

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